Privacy statement

Here is the English translation of the uploaded privacy statement:

Afval Ophaal Dienst, located at Kloosterbaan 27, 6044XZ Roermond, is responsible for the processing of personal data as set out in this privacy statement.

Contact details

https://afvalophaaldienst.nl/
Kloosterbaan 27, 6044XZ Roermond
0850810588

Rik Dieteren is the Data Protection Officer of Afval Ophaal Dienst. He/she can be reached at info@afvalophaaldienst.nl.

Personal data we process

Afval Ophaal Dienst processes your personal data because you use our services and/or because you provide this data to us yourself.

Below is an overview of the personal data we process:

• First and last name
• Address details
• Telephone number
• Email address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence or by telephone
• Location data
• Data about your activities on our website
• Data about your browsing behaviour across different websites, for example because this company is part of an advertising network

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16.

We therefore advise parents to be involved in the online activities of their children in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@afvalophaaldienst.nl and we will delete this information.

For what purpose and on what basis we process personal data

Afval Ophaal Dienst processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter and/or advertising brochure
• Calling or emailing you if this is necessary to carry out our services
• Informing you about changes to our services and products
• Offering you the option to create an account
• Delivering goods and services to you
• Afval Ophaal Dienst analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences
• Afval Ophaal Dienst also processes personal data if we are legally obliged to do so, such as data we need for our tax return

Automated decision-making

Afval Ophaal Dienst does not make decisions based on automated processing that could have significant consequences for individuals. These are decisions made by computer programs or systems without human involvement, for example without an employee of Afval Ophaal Dienst being involved.

How long we retain personal data

Afval Ophaal Dienst does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. The exact retention period depends on the nature of the data and the purpose for which it is processed.

We use the following retention periods for personal data:

Name, address and place of residence details:
These details are retained for as long as necessary for administrative and operational purposes. When the data is no longer necessary, it is deleted or anonymised.

Contact details, such as email address and telephone number:
These details are retained for as long as necessary for communication and service provision. Once the data is no longer relevant, it is removed from our systems or anonymised.

In some cases, we may retain certain personal data for longer if this is legally required or if this is necessary to comply with contractual or legal obligations.

Sharing personal data with third parties

Afval Ophaal Dienst does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

We enter into a data processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. Afval Ophaal Dienst remains responsible for these processing activities.

Viewing, correcting or deleting data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by Afval Ophaal Dienst. You also have the right to data portability.

This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation named by you.

You can send a request for access, correction, deletion or transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@afvalophaaldienst.nl.

To ensure that the request for access was made by you, we ask you to include a copy of your identity document with the request. In this copy, black out your passport photo, MRZ — the machine-readable zone, the strip with numbers at the bottom of the passport — passport number and Citizen Service Number, also known as BSN. This is to protect your privacy.

We will respond to your request as quickly as possible, but within four weeks.

Afval Ophaal Dienst would also like to point out that you have the option to submit a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:
https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Afval Ophaal Dienst takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration.

If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or email info@afvalophaaldienst.nl.