Privacy Statement

Afval Ophaal Dienst, located at Kloosterbaan 27, 6044XZ Roermond, is responsible for the processing of personal data as described in this privacy statement.

Contact Information:
https://afvalophaaldienst.nl/
Kloosterbaan 27, 6044XZ Roermond.
0850810588

Data Protection Officer: Rik Dieteren (Contact: info@afvalophaaldienst.nl)

Personal Data We Process
Afval Ophaal Dienst processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• Other personal data that you actively provide (e.g., by creating a profile on our website, via correspondence, or by phone)
• Location data
• Data about your activities on our website
• Data about your browsing behavior across different websites (e.g., if this company is part of an advertising network)

Special and/or Sensitive Personal Data We Process
Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have parental or guardian consent. However, we cannot verify the age of a visitor. We encourage parents to be involved in their children’s online activities to prevent data collection without parental consent. If you believe that we have collected personal data about a minor without permission, please contact us at nfo@afvalophaaldienst.nl, and we will delete this information.

Purpose and Legal Basis for Processing Personal Data
Afval Ophaal Dienst processes your personal data for the following purposes:

• To process your payment
• To send our newsletter and/or promotional materials
• To contact you by phone or email when necessary for our services
• To inform you about changes to our services and products
• To offer you the possibility to create an account
• To deliver goods and services to you
• To analyze your behavior on our website to improve our website and tailor product and service offerings to your preferences
• To process personal data when required by law, such as for tax purposes

Automated Decision-Making
Afval Ophaal Dienst does not make decisions based solely on automated processing that could have significant consequences for individuals. This refers to decisions made by computer programs or systems without human involvement (e.g., an employee of Afval Ophaal Dienst).

Retention Period for Personal Data
Afval Ophaal Dienst does not retain your personal data longer than necessary to achieve the purposes for which it was collected. The exact retention period depends on the nature of the data and the purpose of processing. We use the following retention periods:

• Name, address, and city (NAW data): Retained as long as necessary for administrative and operational purposes. When no longer needed, the data will be deleted or anonymized.
• Contact details (email and phone number): Retained as long as necessary for communication and service provision. When no longer relevant, they will be removed or anonymized.

In some cases, we may retain certain personal data longer if required by law or necessary to fulfill contractual or legal obligations.

Sharing Personal Data with Third Parties
Afval Ophaal Dienst does not sell your data to third parties and will only share it when necessary to execute our agreement with you or to comply with a legal obligation. We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality. Afval Ophaal Dienst remains responsible for these processes.

Cookies and Similar Technologies We Use
Afval Ophaal Dienst uses functional, analytical, and tracking cookies. A cookie is a small text file stored in your browser upon first visiting our website. We use cookies to ensure proper website functionality and to remember your preferences. Additionally, we use tracking cookies to monitor browsing behavior and display personalized content and advertisements. When you first visit our website, we inform you about these cookies and request your consent.

You can disable cookies by configuring your browser settings to stop storing cookies. You can also delete previously saved cookies through your browser settings. For more details, visit: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
On this website, cookies are also placed by third parties, such as advertisers and/or social media companies. Below is an overview:

Google Tag Manager

• Cookie: _gtm
• Function: Manages and loads other scripts and tags on the website
• Retention period: Session duration

Leadinfo

• Cookie: _li_id
• Function: Provides insights into business visitors on the website
• Retention period: 2 years

Hotjar

• Cookie: _hjSessionUser
• Function: Analyzes user behavior and interactions on the website
• Retention period: 1 year

Microsoft Clarity

• Cookie: _clsk
• Function: Records user sessions and analyzes interactions
• Retention period: 1 year

Microsoft Ads (Bing Ads)

• Cookie: _uetvid
• Function: Tracks conversions and optimizes advertising campaigns
• Retention period: 13 months

Facebook

• Cookie: _fbp en _fr
• Function: Tracks which pages a user visits for advertising purposes
• Retention period: 90 days

Instagram

• Cookie: _ig_did
• Function: Measures user interactions on the website through Instagram integrations
• Retention period: 1 year

LinkedIn

• Cookie: _li_sugr
• Function: Provides advertising and analytical insights
• Retention period: 90 days

Twitter (X)

• Cookie: _twitter_sess
• Function: Tracks user interactions for advertising and analytical purposes
• Retention period: 90 days

YouTube

• Cookie: _yt-remote-device-id
• Function: Remembers user preferences when viewing embedded YouTube videos
• Retention period: Permanent

Google Ads

• Cookie: _gcl_au
• Function: Measures ad performance and conversions for Google Ads campaigns
• Retention period: 540 days
• Cookie: _gcl_aw
• Function: Tracks whether a user clicked on an ad via Google
• Retention period: 540 days

Your Rights: Access, Modify, or Delete Personal Data
You have the right to:
 Access your personal data
 Correct or delete your personal data
 Withdraw consent for data processing
 Object to the processing of your personal data
 Request data portability (i.e., request that we send your data to another organization)

To request access, correction, deletion, data transfer, or withdraw consent, contact info@afvalophaaldienst.nl.

To verify your request, we may ask for a copy of your identification. Please black out your photo, MRZ (machine-readable zone), passport number, and citizen service number (BSN) to protect your privacy. We will respond as soon as possible, but no later than four weeks.

If you have concerns about how we handle your data, you have the right to file a complaint with the Dutch Data Protection Authority:
https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How We Secure Personal Data
Afval Ophaal Dienst takes data protection seriously and implements appropriate measures to prevent:
 Misuse
 Loss
 Unauthorized access
 Unwanted disclosure
 Unauthorized modifications
If you suspect your data is not properly secured or if you notice signs of misuse, please contact our customer service or email info@afvalophaaldienst.nl.