Question 1

What are the payment options?

Accepted Answer

Private individuals: You can pay us by debit card (credit card is also possible). Preferably not in cash! Business: You provide the invoice details when making the appointment. You pay by debit or credit card. You will always receive proof of payment. If you need an invoice, please discuss with the driver. Guardianship: If you act as administrator, we would like to receive approval in advance by e-mail that your client may make an appointment. The invoice will then be sent to you. This way your client does not have to worry about payment.

Question 2

When will I know the final price?

Accepted Answer

When scheduling an appointment, you will provide a list of items you would like us to collect. 

This is an estimate. If the actual items differ from the list when we arrive, we will discuss the exact price with you on-site.

Question 3

In which regions do you operate?

Accepted Answer

We have nationwide coverage, with the exception of the southern part of Zeeland and the Wadden Islands.

Question 4

Can I reschedule or cancel my appointment?

Accepted Answer

Absolutely! You can use the Red Button in the confirmation email.
Would you like to cancel or reschedule your appointment?
Cancel: you will NOT receive a confirmation.
Reschedule: After canceling, please refresh the page and select a new time. You WILL receive a confirmation.

Question 5

Do you also handle the lifting and carrying?

Accepted Answer

Yes, we handle all the lifting and carrying. Simply point out the items you want removed, and we'll take care of the rest. 

Whether the items are in the attic or the garden, it doesn't matter to us.

In some cases (for example, if there is extensive dismantling or a long distance to carry items), we may charge an additional fee. 

We will discuss this with you beforehand.

Question 6

Do you take everything away?

Accepted Answer

Yes, we take everything away, provided it can be lifted by two people and contains no hazardous materials.
Our colleagues will make a decision on-site and will discuss with you beforehand if, in their opinion, the items are unsuitable or hazardous.

Question 7

Do you also empty entire houses?

Accepted Answer

We can also assist you with the complete clearance of an entire property.
From nursing homes to apartments, from terraced houses to mansions and from farmhouses to villas.
We do it all.
Click here for more information. Link to https://afvalophaaldienst.nl/ontruiming/

Question 8

You’re here, but I find the price too expensive.

Accepted Answer

No problem, everything is negotiable. 

We can also remove fewer items and adjust the price accordingly.
If you still find it too expensive, no problem, we can move on to the next customer. 

There will be no additional charge.

Question 9

Are there any costs associated with canceling the appointment?

Accepted Answer

No, there are no costs associated with canceling or rescheduling the appointment.
Even if we are already at your location and we cannot agree on a price, we will move on to the next customer without any additional charge.
See here for more information on canceling or rescheduling your appointment.

Question 10

What do you do with the items?

Accepted Answer

As our name suggests, we are the Waste Removal Service.
In most cases, we collect broken or old items. If we come across usable items, we donate them to charities or give them to the local thrift store. Each regional manager has their own approach and relationships. We recycle as much as possible by sorting the waste and delivering it to the waste processor.

Question 11

Frequently Asked Questions

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